Course
The Fundamental level was designed as an introduction to GLPI and allows students to learn more about the system and analyze IT service management and othersegments, with a broader view of the system's applicability.
Upon completing this level, students will be proficient in in configuring the system for key functions such as incident and request management, as well as the manualcontrol (inventory tracking) of assets computers, monitors, and printers.
Main Objective
This course is designed to provide students with a comprehensive understanding of GLPI and its applicability.
The objective of the GLPI Foundation course is to introduce participants to the system's main menus, show where GLPI excels, and how to get started using the systemfor help desk management.
Course Objective
Understand the system and its main features.
Understand how to identify and apply the solutions offered by the system.
Enable the studant to present the features and solutions offered by GLPI.
Enable the studant to implement GLPI as an IT Help Desk system.
Introduce concepts of service automation, SLAs, and Forms.
Serve as a foundation for future certifications.
Target Audience
Prerequisites
There are no prerequisites to start the course.
Some familiarity with ITSM systems is recommended.
